Contact

Questions about an order, a product or your routine? We are here to help.

Email us at support@aplomeo.com or send us a message with the form below — real humans reply within 24 hours, 7 days a week.

Please include your order number if your message is about an existing order.

Real people, real answers. No bots, no automated chat: just us, happy to help you find your shade, your size or track your order.

mail
support@fauxbare.com

The fastest way to reach us. Write anytime and we'll get back to you as soon as we can.

schedule
We usually reply within 24 hours

Monday to Friday. Messages sent on weekends are answered on the next business day.

Your answer might already be here

Shade, warmth, washing and order changes: see our FAQ.

Not sure about your size? Check the size guide.

Shipping times and returns: read our shipping policy and return policy.

Check your spam folder before giving up on us.

Our emails come from support@fauxbare.com. In Gmail, Outlook or Yahoo they sometimes land in Spam or the Promotions tab, especially the first time we write to you. If you don't hear from us within 24 hours on a business day, look there.

When you find us, mark the email as "Not spam" or add us to your contacts. That way your order confirmation and tracking number will reach your main inbox.

Help us help you faster

If you're writing about an order, please include:

  • your order number (it starts with # and is in your confirmation email);
  • the email address you used to order;
  • a photo, if your order arrived damaged or isn't what you ordered.

With that, we can usually solve everything in a single reply.

Send us a message

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